Shipping policy

Last updated: 1 August 2026

This policy explains how orders placed through MitoSyne are processed and delivered. Available destinations, shipping methods and charges are shown at checkout for the delivery address entered.

Order processing

Orders are prepared after payment and delivery details have been verified. Any processing estimate shown at checkout or in the order confirmation is an estimate rather than a guarantee. Weekends, public holidays, unusually high order volumes, payment review or address questions can affect processing.

Transit and delivery

Carrier transit estimates begin after the carrier accepts the parcel. They can be affected by weather, network disruption, customs processing and other events outside MitoSyne's direct control. A delivery estimate is not a guaranteed delivery date unless that guarantee is expressly stated with the shipping service.

Tracking and split shipments

When tracking is available, it is sent after the parcel is prepared for collection. Tracking can take time to activate in the carrier's system. If an order is sent in more than one parcel, tracking information is provided for each available shipment.

Delivery address

Review the delivery address before submitting the order. Contact contact@mitosyne.com promptly if an address needs to be corrected. We cannot guarantee a change after processing begins and are not responsible for delays caused by an incomplete or inaccurate address supplied with the order.

International orders

Where international delivery is available, customs authorities may apply duties, taxes or import procedures according to the destination. Any amount collected at checkout will be shown before payment. Other charges imposed by a destination authority or carrier may be payable by the recipient where permitted by law.

Delivery problems

If tracking shows an unexpected delay, loss or delivery problem, contact us with the order number and tracking details. If a parcel arrives damaged, keep the packaging and product and send clear photographs so the issue can be assessed.

Contact

Shipping questions can be sent to contact@mitosyne.com.