Refund policy

Last updated: 1 August 2026

To request a return, replacement or refund, contact contact@mitosyne.com with your order number and the reason for the request before sending anything back.

Return eligibility

Return eligibility depends on the product condition, the purchase details and applicable consumer law. Because ingestible products have safety and tamper-evidence requirements, opened, used or otherwise non-resalable products may not be eligible unless they were defective, damaged in transit or supplied incorrectly. We will confirm eligibility and return instructions in writing.

Contact us promptly after delivery. Any period stated with the product or in the order confirmation applies, together with any longer period required by applicable law.

Damaged, defective or incorrect items

Inspect your order after delivery. If an item is damaged, defective or incorrect, contact us with the order number, a description of the issue and clear photographs where appropriate. We will review the information and provide the next steps.

Returning an item

Do not send a product back without written return instructions. Responsibility for return postage depends on the reason for the return and will be confirmed before the return is authorized. Unauthorized returns may not be identifiable or processable.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipment.

Refunds

Approved refunds are issued to the original payment method after the returned item or supporting evidence has been reviewed. We will email you when the refund is submitted. Your bank or payment provider may need additional time to post the funds to your account.

Mandatory rights

This policy does not limit any consumer right or remedy that cannot lawfully be excluded.

Contact

Questions about returns or refunds can be sent to contact@mitosyne.com.